Returns and Refunds Policy

At CustomRings.org, we are committed to ensuring your satisfaction with your purchase. Our returns policy outlines the details of our custom rings returns, as well as the refunds process, to help you navigate exchanges and returns easily.

We accept custom rings returns and exchanges on eligible items within 30 days of the date your order is delivered, in accordance with our returns policy. To initiate the refunds process for a return or exchange, please contact us through our Contact Us page within the 30-day return period, and we will provide you with the necessary instructions for returning your item. Returned items must be in their original condition and include any packaging or accessories originally provided with the order.

Products customized specifically for a customer, including items personalized with custom names, dates, messages, artwork, logos, or other customer-requested engraving, are generally not eligible for return or exchange due to a change of mind, incorrect size selection, or customer ordering error, as outlined in our returns policy. 

However, if a custom or personalized item, such as custom rings, arrives damaged, defective, or different from the customization that was approved or ordered, please contact us. We will guide you through the refunds process to provide an appropriate replacement, correction, or refund.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible through our Contact Us page regarding our custom rings returns. Please include your order information and, when requested, photographs showing the issue so we can evaluate the problem. When CustomRings.org is responsible for an incorrect or defective item, we will work with you to correct the issue as part of our refunds process at no additional product cost, in line with our returns policy.

For eligible non-personalized rings, please contact us within 30 days of delivery if you need a different ring size. Our returns policy allows for exchanges in this case. However, please note that custom rings returns may not be eligible for a size exchange if the original size ordered was supplied correctly. Reach out to us to determine the available options in our refunds process.

For standard custom rings returns or exchanges that are not due to an error by CustomRings.org, the customer is responsible for the return shipping costs. If your item was incorrect, damaged, or defective upon receipt, please contact us before initiating the returns process so we can provide the appropriate return instructions. Please note that original shipping charges are non-refundable unless the return falls under the stipulations of our returns policy due to an error by CustomRings.org.

Once an eligible returned item is received and inspected, we will notify you about the status of your refund as part of our refunds process. Approved refunds will be issued to your original payment method. Please allow 3 business days after approval for us to process your refund, as your bank or payment provider may require additional time for the refund to appear on your account. 

ORDER CANCELLATIONS

Because many of our products, including custom rings, are made to order, production may begin shortly after an order is placed. If you need to cancel an order, please contact us as soon as possible. Once production or customization has begun, a custom or personalized order may no longer be eligible for cancellation according to our returns policy.

For inquiries regarding custom rings returns, please visit the Contact Us page on CustomRings.org and provide the following information:  

- Your name and order number  

- The item you wish to return or exchange  

- The reason for your request  

- Photographs if the product is damaged, defective, or incorrect  

Before mailing a return, it’s important to contact us so we can guide you through our returns policy and provide the correct return instructions and address for our refunds process.